Effect of Knowledge Management on Organizational Performance by Mediating Role of Organizational Innovation
Keywords:
Organizational Innovation, Organizational Performance, Knowledge ManagementAbstract
In today's dynamic business environment, knowledge management (KM) is crucial for enhancing organizational performance. This study investigates the impact of KM on organizational performance in private banks of Bule Hora, Ethiopia, focusing on the mediating role of organizational innovation. The research aims to bridge the gap in understanding how KM practices influence organizational performance through innovation in this specific context. Using a mixed-methods approach combining explanatory and descriptive designs, the study examines the relationships between KM, organizational innovation, and performance. The findings are expected to highlight the significance of organizational innovation as a mediator in the KM-performance relationship, providing insights for private banks to leverage KM for competitive advantage and improved performance.
References
Abazeed, R. (2020). Impact of strategic capabilities on organizational ambidexterity in the commercial banks in Jordan: The mediating role of knowledge management. Management Science Letters, 10(7), 1445-1456.
Jemal, S., & Zewdie, S. (2021). Role of knowledge management on organizational performance, case of Jimma University in Ethiopia. Journal of International Business and Management, 4(5), 1-18.
Zagzebski, L. (2017). What is knowledge? The Blackwell guide to epistemology, 92-116.
Howells, J. (1996). Tacit knowledge. Technology analysis & strategic management, 8(2), 91-106.
Gascoigne, N., & Thornton, T. (2014). Tacit knowledge. Routledge.
Spender, J. C. (1998). The dynamics of individual and organizational knowledge. Managerial and organizational cognition, 13-39.
Tsoukas, H., & Vladimirou, E. (2001). What is organizational knowledge?. Journal of management studies, 38(7), 973-993.
Bhatt, G. D. (2002). Management strategies for individual knowledge and organizational knowledge. Journal of knowledge management, 6(1), 31-39.
McInerney, C. (2002). Knowledge management and the dynamic nature of knowledge. Journal of the American society for Information Science and Technology, 53(12), 1009-1018.
Mishra, B., & Uday Bhaskar, A. (2011). Knowledge management process in two learning organisations. Journal of Knowledge Management, 15(2), 344-359.
Kaba, A., & Ramaiah, C. K. (2020). Predicting knowledge creation through the use of knowledge acquisition tools and reading knowledge sources. VINE Journal of Information and Knowledge Management Systems, 50(3), 531-551.
Chou, S. W. (2005). Knowledge creation: absorptive capacity, organizational mechanisms, and knowledge storage/retrieval capabilities. Journal of Information Science, 31(6), 453-465.
Kuiken, J., & Van der Sijde, P. (2011). Knowledge transfer and capacity for dissemination: A review and proposals for further research on academic knowledge transfer. Industry and higher education, 25(3), 173-179.
Song, M., Van Der Bij, H., & Weggeman, M. (2005). Determinants of the level of knowledge application: a knowledge‐based and information‐processing perspective. Journal of product innovation management, 22(5), 430-444.
Edvardsson, I. R., & Durst, S. (2013). The benefits of knowledge management in small and medium-sized enterprises. Procedia-social and behavioral sciences, 81, 351-354.
BenMoussa, C. (2009). Barriers to knowledge management: A theoretical framework and a review of industrial cases. International Journal of Industrial and Manufacturing Engineering, 3(6), 1262-1273.
Bhatt, G. D. (2001). Knowledge management in organizations: examining the interaction between technologies, techniques, and people. Journal of knowledge management, 5(1), 68-75.
Evangelista, R., & Vezzani, A. (2010). The economic impact of technological and organizational innovations. A firm-level analysis. Research Policy, 39(10), 1253-1263.
Cooper, R. G. (2005). Product innovation (pp. 120-156). Basic books.
Fritsch, M., & Meschede, M. (2001). Product innovation, process innovation, and size. Review of Industrial organization, 19, 335-350.
Lusch, R. F., & Nambisan, S. (2015). Service innovation. MIS quarterly, 39(1), 155-176.
Kanter, R. M., & Brinkerhoff, D. (1981). Organizational performance: Recent developments in measurement. Annual review of sociology, 7(1), 321-349.
Lytle, R. S., & Timmerman, J. E. (2006). Service orientation and performance: an organizational perspective. Journal of Services Marketing, 20(2), 136-147.
Baker, G., & Maddux, H. (2005). Enhancing organizational performance: facilitating the critical transition to a process view of management. SAM Advanced Management Journal, 70(4), 43.
Aisyah, S., Nurqamarani, A. S., Wibowo, A. M., & Ulfa, C. K. (2023). How does organizational performance in the education sector improve? Learning and Growth-perspective. Jurnal Studi Pemerintahan, 185-214.
Lytle, R. S., & Timmerman, J. E. (2006). Service orientation and performance: an organizational perspective. Journal of Services Marketing, 20(2), 136-147.
Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of knowledge management, 13(6), 392-409.
Fındıklı, M. A., Yozgat, U., & Rofcanin, Y. (2015). Examining organizational innovation and knowledge management capacity the central role of strategic human resources practices (SHRPs). Procedia-Social and Behavioral Sciences, 181, 377-387.
Snyder, H. (2019). Literature review as a research methodology: An overview and guidelines. Journal of business research, 104, 333-339.
Eeftens, M., Beelen, R., De Hoogh, K., Bellander, T., Cesaroni, G., Cirach, M., ... & Hoek, G. (2012). Development of land use regression models for PM2. 5, PM2. 5 absorbance, PM10 and PMcoarse in 20 European study areas; results of the ESCAPE project. Environmental science & technology, 46(20), 11195-11205.
Salkind, N. J. (Ed.). (2010). Encyclopedia of research design (Vol. 1). sage.
Flanagan, J. C. (1978). A research approach to improving our quality of life. American psychologist, 33(2), 138.
Zimmerman, J., Stolterman, E., & Forlizzi, J. (2010, August). An analysis and critique of Research through Design: towards a formalization of a research approach. In proceedings of the 8th ACM conference on designing interactive systems (pp. 310-319).
Soloff, C., Lawrence, D., & Johnstone, R. (2005). Sample design. Melbourne: Australian Institute of Family Studies.
Ishak, N. M., & Abu Bakar, A. Y. (2014). Developing Sampling Frame for Case Study: Challenges and Conditions. World journal of education, 4(3), 29-35.
Sharma, G. (2017). Pros and cons of different sampling techniques. International journal of applied research, 3(7), 749-752.
Singh, A. S., & Masuku, M. B. (2014). Sampling techniques & determination of sample size in applied statistics research: An overview. International Journal of economics, commerce and management, 2(11), 1-22.
Sun, Q., Miao, C., Duan, Q., Ashouri, H., Sorooshian, S., & Hsu, K. L. (2018). A review of global precipitation data sets: Data sources, estimation, and intercomparisons. Reviews of Geophysics, 56(1), 79-107.
Canals, L. (2017). Instruments for Gathering Data. Research-publishing. net. La Grange des Noyes, 25110 Voillans, France.
Frühwirth, R., & Regler, M. (Eds.). (2000). Data analysis techniques for high-energy physics (Vol. 11). Cambridge University Press.
Sager, E. (1976). Operational definition. The Journal of Business Communication (1973), 14(1), 23-26.
MacCallum, R. C. (1995). Model specification: Procedures, strategies, and related issues.
Walker, W. (2007). Ethical considerations in phenomenological research. Nurse researcher, 14(3).
Riaz, Hira; Hassan, Atif (2019) : Mediating role of organizational creativity between employees' intention in knowledge management process and organizational performance: An empirical study on pharmaceutical employees, Pakistan Journal of Commerce and Social Sciences (PJCSS), ISSN 2309-8619, Johar Education Society, Pakistan (JESPK), Lahore, Vol. 13, Iss. 3, pp. 635-655
Forouzan Rezaei et al. (2021): Factors Affecting Knowledge Management and Its Effect on
Organizational Performance: Mediating the Role of Human Capital: Hindawi Advances in Human-Computer Interaction Volume 2021, Article ID 8857572, 16 pages https://doi.org/10.1155/2021/8857572
Maria et al. (2020): Knowledge management processes and organizational performance: the mediating role of organizational learning: Journal of Knowledge Management Emerald Publishing Limited, ISSN 1367-3270. DOI 10.1108/JKM-10-2019-0553
Idrees H, Hynek J, Xu J, Akbar A and Jabeen S (2022): Impact of knowledge management capabilities on new product development performance through mediating role of organizational agility and moderating role of business model innovation. Front. Psychol. 13:950054. doi: 10.3389/fpsyg.2022.950054
Hajieh Rajabi Farjad, Niloufar Mirsepasi, Kamal Naderi Mehrbani (2021). The Impact of Knowledge Management Processes on Organizational Innovation with the Mediating Role of Human Resource Productivity. Journal of New Approaches in Educational Adminstration ; 12(1):1-14
Henok G (2021); Effect of Knowledge Management on Organizational Performance: The Case of Private Banks In Ethiopia.Addis Ababa University.
Hock-Doepgen, M., Clauss, T., Kraus, S. and Cheng, C.-F. (2021), “Knowledge management capabilities and organizational risk-taking for business model innovation in SMEs”, Journal of Business Research, Vol. 130, pp. 683-697.
Gold, A.H., Malhotra, A. and Segars, A.H. (2001), “Knowledge management: an organizational capabilities perspective”, Journal of Management Information Systems, Vol. 18 No. 1, pp. 185-214.
He, J. and Wang, H.C. (2009), “Innovative knowledge assets and economic performance: the asymmetric roles of incentives and monitoring”, Academy of Management Journal, Vol. 52 No. 5, pp. 919-938.
Roberts, N. (2015), “Absorptive capacity, organizational antecedents, and environmental dynamism”, Journal of Business Research, Vol. 68 No. 11, pp. 2426-2433.
Singh, S.K., Gupta, S., Busso, D. and Kamboj, S. (2021), “Top management knowledge value, knowledge sharing practices, open innovation and organizational performance”, Journal of Business Research, Vol. 128, pp. 788-798.
Mehta, N. and Bharadwaj, A. (2015), “Knowledge integration in outsourced software development: the role of sentry and guard processes”, Journal of Management Information Systems, Vol. 32 No. 1, pp. 82-115.
Mills, A.M. and Smith, T.A. (2011), “Knowledge management and organizational performance: a decomposed view”, Journal of Knowledge Management, Vol. 15 No. 1, pp. 156-171.
Nonaka, I. (1994), “A dynamic theory of organizational knowledge creation”, Organization Science, Vol. 5 No. 1, pp. 14-37.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2025 Marga Banti
This work is licensed under a Creative Commons Attribution 4.0 International License.
